Privacy policy
Heartlink Pet Care
Heartlink Pet Care respects your privacy and is committed to protecting your personal information.
Information We Collect
When you contact us through our website or create an account through our client portal, we may collect basic information such as your name, email address, phone number, and message details.
Clients who request services may also provide information related to their pets, home access instructions, emergency contacts, and veterinary information. This information is collected only as necessary to provide pet care services and manage bookings.
How We Use Your Information
The information we collect may be used to:
- Respond to inquiries
- Schedule and manage pet care services
- Communicate regarding bookings or updates
- Provide customer support
- We collect only the information necessary to deliver our services.
Payment Processing
Payments for services may be processed through secure third-party payment providers such as Stripe, which may be integrated with our booking system. Heartlink Pet Care does not store or have access to full credit card information.
Third-Party Platforms
Bookings made through third-party platforms such as Rover or Meowtel are subject to the privacy policies of those respective platforms.
Cookies and Website Analytics
Our website may use cookies or basic analytics tools to understand website traffic and improve user experience. These tools do not personally identify visitors.
Information Sharing
Heartlink Pet Care does not sell, trade, or share personal information with third parties except when necessary to provide services, such as payment processing or booking management.
Data Security
We take reasonable steps to protect your personal information. However, no method of online transmission or storage is completely secure.
Updates to This Policy
Heartlink Pet Care may update this Privacy Policy from time to time. Any changes will be posted on this page.